At Sunnez Cosmetics, we are committed to ensuring that your orders are processed efficiently and delivered safely across Nigeria. This policy explains how our delivery system works and how you can track your order.
1. Nationwide Delivery
Sunnez Cosmetics delivers beauty and cosmetic products nationwide within Nigeria.
We work with reliable logistics providers to ensure secure and timely delivery to your location.
2. Delivery Methods
Orders may be dispatched using one of the following methods:
- Park dispatch services
- Riders
- Waybill delivery
- Courier services
The delivery method selected may depend on your location and order details.
3. Delivery Fees
Delivery fees are calculated transparently based on:
- Park fee
- Rider fee
The total delivery cost is determined by combining the applicable logistics charges depending on your destination and the dispatch method used.
4. Delivery Timeframe
Delivery timelines vary depending on:
- Customer location
- Logistics provider
- Dispatch method
Customers will be notified once their order has been processed and dispatched.
5. Order Tracking
Order tracking depends on the logistics provider used for shipment.
Once your order has been handed over to the selected logistics company, tracking details will be sent to you as soon as they are made available by the provider.
This allows you to monitor your order until it reaches you.
If tracking details are delayed, please contact our customer support team for assistance.
6. Customer Support
For delivery updates or tracking enquiries, contact:
0901604826
08147189271
07040451475
Working Hours: 8:00am – 6:00pm
7. Important Notice
Sunnez Cosmetics is not responsible for delivery delays caused by third-party logistics providers once orders have been dispatched. However, we will assist customers in resolving delivery-related concerns where possible.
