At Sunnez Cosmetics, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products may be returned and refunded.
1. Return Eligibility
We accept returns within 14 days (2 weeks) from the date of purchase.
To be eligible for a return:
- The item must be returned within 14 days of purchase.
- The product will be assessed upon return.
- The item must not show signs of misuse or intentional damage.
Returns outside the 14-day period may not be accepted.
2. Condition of Returned Items
All returned products will be carefully inspected upon receipt.
Sunnez Cosmetics reserves the right to refuse returns if:
- The product has been significantly used.
- The item has been altered or damaged after purchase.
- The return does not meet the stated eligibility criteria.
3. Damaged Products
If you receive a damaged product, please notify us as soon as possible.
An assessment will be carried out to determine the source of the damage. The resolution will depend on where the damage originated.
4. Refund Process
Where a return is approved:
- Refunds will be processed after the item has been assessed.
- Approved refunds will be issued using the original payment method where applicable.
- Processing timelines may vary depending on the payment provider.
Delivery fees are generally non-refundable unless otherwise determined after assessment.
5. How to Initiate a Return
To initiate a return:
- Contact our customer support team within 14 days of purchase.
- Provide your order details and reason for return.
- Await further instructions regarding return procedure.
Customer Support:
0901604826
08147189271
07040451475
6. Non-Returnable Items
Products that fail inspection or do not meet return conditions may not qualify for refunds.
7. Policy Updates
Sunnez Cosmetics reserves the right to update this Refund & Return Policy at any time. Changes will be reflected on this page.
