Frequently Asked Question

Have questions? We’ve answered the most common enquiries about orders, delivery, returns, payments, and product support to make your shopping experience simple and stress-free.

Do you deliver nationwide in Nigeria?

Yes. Sunnez Cosmetics delivers beauty and cosmetic products nationwide across Nigeria. We use trusted dispatch methods to ensure safe and reliable delivery to your location.

What is your return policy?

We accept returns within 14 days (2 weeks) from the date of purchase. Returned items will be assessed upon receipt. If approved, eligible items may qualify for a refund based on evaluation.

How can I track my order?

Order tracking depends on the logistics provider used to ship your package. Once your order is handed over to the delivery service, tracking details will be sent to you as soon as they are made available, allowing you to monitor your order.

How are delivery fees calculated?

Delivery fees are calculated based on the combination of park fees and rider fees. The total cost depends on your location and the logistics method used for dispatch.